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Project Overview
Getting to a medical appointment shouldn’t feel like a hassle. CarePilot pairs patients with trusted drivers to ensure every ride is safe, smooth, and respectful.
I led the end-to-end redesign of the CarePilot driver app, addressing key UX frustrations and streamlining task flows so drivers could focus on what matters most—caring for people, not fighting the interface.
Partnering closely with engineering and product teams, I made sure every design decision worked in real-world scenarios and could scale with the company’s growth.
Outdated Tools Were Undermining Care
Drivers were CarePilot’s frontline—but the tools they relied on weren’t helping them succeed.
They were dealing with:
Too many taps to complete tasks
Unclear trip details
Missing earnings visibility
Constant calls to dispatch
This friction wasn’t just frustrating—it was slowing down operations and eroding trust.
A Practical Approach to Meaningful Product Change
Our design process prioritized interaction decisions with beautiful UI .
Information Architecture & Content Mapping gave us a top-down view of the product’s complexity and helped us define purpose per screen.
Userflows & Wireframes ensured each tap moved drivers forward, not sideways.
Persona-driven User Stories kept us grounded in empathy and real use cases.
Every decision was guided by one question: Does this help drivers care for people more effectively?
From Pickup to Dropoff: A Clearer Trip Experience
We redesigned the core trip flow to guide drivers smoothly from pickup to drop-off. With real-time data, deep Google Maps integration, and offline handling, drivers had what they needed—no guesswork.
🔽 88% decrease in address-related errors
Job Selection: No Surprises, Just Alignment
We built a job selection experience that surfaced time-sensitive info, flagged account issues early, and allowed drivers to accept rides with confidence.
🔼 23% increase in average trips per driver/day
Motivation System – Built to Inspire
We introduced a driver badge system to recognize consistency and professionalism. Subtle gamification created forward momentum without pressure.
🗣️ “It actually made me want to be more involved.” – Active driver feedback
Earnings Transparency – Trust Through Visibility
Drivers could now see their earnings in real time, review ride history, and better understand their impact. Less confusion. Fewer calls.
🔽 41% decrease in dispatch call volume
Creating a Scalable System
I built a scalable design system from scratch—aligned with dev handoff needs and future-ready for feature growth. Components were reusable, clean, and responsive.
⬇ 88%
Fewer address errors
⬆ 23%
Avg. trips per driver/day
⬇ 41%
Dispatch call volume
⬆ 91%
Increased Driver Confidence |
